The Net Promoter Score (NPS) provides a wealth of data through one simple, direct question, which you can amplify with meaningful follow-ups. Unlock valuable communication with a conversational NPS survey that instantly identifies your brand’s promoters, passive customers, and detractors.
Qwary makes it easy to learn from your customers and build a loyal following. The net promoter system is so much more than a simple 1 -10 scale. Leverage best-practice strategies to turn customer feedback into your most useful asset.
Intelligently Simple Design
Measure brand loyalty around the world and kickstart the translation process. With Qwary, you can translate entire surveys with the click of a button. Seamlessly compose your NPS survey and follow-up questions in more than 100 languages using AI-driven, responsive translation tools.
Qwary turns insights into action - literally. Personalize the user experience with follow-up questions and closing pages based on the customer’s score. This conversational approach brings NPS surveys into the modern age and creates a more genuine, personal experience for participants. Qwary’s visual question designer allows you to work with a birds-eye view of your NPS questionnaire, so you can easily plan the survey’s flow and catch mistakes for an error-free experience.
Offer personal support and include follow-up questions to improve pain points. Show unsatisfied customers that they are valued and heard.
Mix and match question styles for a conversational survey. Identify what moderately positive customers see as your key drivers.
Keep it short and simple for fully satisfied customers and encourage social sharing with a personalized thank you page.
Time and place are everything. Qwary supports multiple touchpoints through several platforms, so you can connect with customers in more ways than ever before. Utilize Qwary’s automatic trigger system to collect a wealth of NPS survey data with higher rates of engagement. You can even match the NPS survey to specific points in the customer journey and measure results over time.
Measure brand loyalty with conversational NPS surveys:
View a snapshot of your NPS score results and updates on your dashboard’s NPS View.
Comparable NPS variables to reveal hidden trends and subtle participant behaviours.
Watch positive and negative trends with pre-configured emotion visualizations.
Use sentimental analysis to identify exactly what’s driving your NPS score up or down.
Identify detractors with real-time alerts and analytic tracking for negative responses.
Sort and analyze feedback with automatic text analysis and comment tagging.
Narrow your analytics and take a detailed approach with advanced NPS filters.