Modern CX: Beyond Customer Service
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Don’t just listen to the voice of your customer – turn up the volume. In today’s market, CX specialists need to be proactive about identifying trends, prioritizing support, and measuring brand health. The most effective voice of the customer (VoC) programs collaborate across multiple departments with clear, accurate data. Qwary can help.
Lead your organization with the most nuanced survey analytics and learn more from every customer interaction. What drives your customer?
Listen to various channels
Collect high-quality data with conversational surveys that are easy to answer and deployed across even more user-friendly channels.
Plan
Integrate with your ecosystem
Optimize your workflow with fewer open windows. Now you can connect feedback across all data channels with a seamless CX ecosystem.
Analyze
Identify strategic investments
Qwary backs up your empathetic insight with cutting-edge sentimental text analysis, automated keyword tagging, NPS, CES, CSAT, and more.
Act
Trigger personalized outreach
Fine-tune your automation and timing for a personal approach at scale. Send customer satisfaction surveys after preset interactions to boost response rates.
Reach out in real time
Close the loop and resolve flagged issues in less time. Conversational surveys make it easy to check the pulse of your customers and step in more quickly.
Optimize existing programs
Easily run A-B tests to improve your customer programs. Qwary opens up all lines of communication, so you can analyze and predict the smallest changes.
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